Returns & refunds

If it is not right, send it back within 30 days of delivery for a full refund to the original payment method. Items should be unused and in their original packaging — except for slippers, which you are welcome to try on indoors.

For hygiene reasons we cannot accept returns on opened foot masks or used foot files, pumice and crystal tools. If one of those arrives faulty, that is a different situation — tell us and we will replace it.

Felted wool relaxes about half a size with wear, so the first pair can feel snug. If you would rather size up or down, we will cover the shipping on your first exchange per order. Wear them on carpet until you are sure.

Email support@shopnepalaya.com with your order number and what you would like to do. We will send a prepaid label. Refunds are issued within two business days of the return being scanned by the carrier — you do not have to wait for it to reach us. Your bank may take a further three to five days to show it.

We can change or cancel an order any time before it ships, which is usually the same business day. Email us quickly and we will catch it if we can.