Contact us

Anything to do with an existing order — tracking, a return, a wrong size, a damaged parcel: support@shopnepalaya.com. Include your order number and we will move faster.

Product questions, wholesale, press, or anything you cannot categorise: hello@shopnepalaya.com.

Monday to Friday, we reply within one business day. Weekend emails are answered Monday. Orders placed before 12pm CT on a business day ship the same day, so if you need to change something, send it early.

We are glad to tell you what is in a product and how to use it. We cannot tell you whether it is right for a specific medical situation. If you have diabetes, reduced sensation in your feet, an infection, or a wound that is not healing, please talk to a clinician before filing your feet or using a high-strength urea product.